How can we
help you?

The fastest way is to email us directly using the contact link below. Please include your device model, iOS version, and a description of what happened. Screenshots or screen recordings are always helpful and appreciated.

Refunds for App Store purchases are handled by Apple. You can request a refund by visiting reportaproblem.apple.com and signing in with your Apple ID. If you have questions about whether a refund is appropriate, feel free to reach out to us first.

Yes. Privacy is a core principle at Metzler Apps. We collect only what is strictly necessary to deliver the app experience. We do not sell your data, and we do not use it for advertising. See the full Privacy Policy for complete details.

Feature suggestions are genuinely welcomed — many improvements come directly from user feedback. Send your idea via email and it will be reviewed carefully. While not every request can be implemented, every suggestion is read and considered.

Yes. All Metzler Apps purchases are tied to your Apple ID and can be used on any device signed in with that account. Simply download the app again from the App Store — you will not be charged twice.

The goal is to respond to all support inquiries within 1–2 business days. During app launch periods or high-volume times, it may take a bit longer, but every message will receive a personal response.